Company:
HCL Technologies
Location: Lakeville
Closing Date: 28/10/2024
Salary: 80.00
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Provide customer service support to both internal users, external customers, and vendors on Northern Light Health's Network.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
Maintain detailed and accurate records in workload management, asset management, and administrative applications.
Provide tier I and II support in all areas of the organizational service portfolio.
Deliver excellent customer service to all levels of employees, including customers, peers, and leadership.
Accurately follow documentation and checklists to ensure efficiency and consistency.
Participate and engage in team meetings, team building activities, and other opportunities to strengthen the department.
Communicate in a professional, positive, and timely manner in person, on the phone, and via electronic means.
Utilize routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Be self-directed once assigned work and function with considerable independence.
Show an interest in learning more advanced aspects of functional skills.
Actively maintain a level of self-study related to technology and customer service.
Able to communicate with the customer in non-technical terms so the users can understand.
#J-18808-Ljbffr
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Provide customer service support to both internal users, external customers, and vendors on Northern Light Health's Network.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
Maintain detailed and accurate records in workload management, asset management, and administrative applications.
Provide tier I and II support in all areas of the organizational service portfolio.
Deliver excellent customer service to all levels of employees, including customers, peers, and leadership.
Accurately follow documentation and checklists to ensure efficiency and consistency.
Participate and engage in team meetings, team building activities, and other opportunities to strengthen the department.
Communicate in a professional, positive, and timely manner in person, on the phone, and via electronic means.
Utilize routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Be self-directed once assigned work and function with considerable independence.
Show an interest in learning more advanced aspects of functional skills.
Actively maintain a level of self-study related to technology and customer service.
Able to communicate with the customer in non-technical terms so the users can understand.
#J-18808-Ljbffr
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