Customer Service Specialist

Tasks Answer incoming calls and identify traveler needs. Write and document each call in the Zendesk system. Guide customers according to their needs and refer them to various services. Provide personalized customer service for each call. Make optimal use of the resources and tools available. Know and refer to the terminal services. Establish a trusting relationship with the customers. Make airport intercom calls. Respond to passengers on site. Perform any other related tasks. Advantages After 3 months of service within the company, an allowance is provided for the purchase of your uniforms. Schedule according to your availability. Stimulating airport work environment. Parking provided for work purposes. Accessible by public transport from Montreal with the 747 shuttle available 24 hours a day. Group insurance after 3 months for positions of 4 days a week and more. Job requirements Excellent interpersonal skills. Perfectly bilingual (French and English), knowledge of a third language is a strong asset. Be available to work shifts between 4 and 11 Have a minimum of two years of experience in telephone customer service. Desired profile You are an outgoing and versatile person. You enjoy talking to people and finding solutions. You are respectful and a positive collaborator. You are customer service oriented.