Senior UX/UI Designer (Hybrid Position)

Senior UX/UI Designer (Hybrid Position) at WellnessLiving

Title: Sr. UX/UI Designer 

Compensation: Competitive salary + Benefits + PTO 

Location: Thornhill, ON *Hybrid 

Term: Full-time, permanent 

Reports to: Sr. UX/UI Design Manager 

About Us: 

WellnessLivingisn’tjust our name,it’swho we are.We’rethesoftware company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally.From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and15 million usersworldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you joinWellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives. 

About You: 

We are seeking a highly skilled Senior UX/UI Designer to spearhead user research, UX analysis, and user interviews for our scheduling software platform. In this role, you'll drive the design of new features, elevating usability and visual aesthetics to meet the highest standards of user-centered design. Your expertise will play a key role in shaping exceptional user interfaces and experiences, contributing significantly to the evolution of our software platform. If you are motivated and passionate about pushing the boundaries of user experience, join our talented team and make a lasting impact. 

Our ideal candidate will bring:

Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.

Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.

Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.

Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.

Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.

Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along. 

Responsibilities: 

• Conduct user research, including usability testing and customer feedback analysis, to understand user needs, pain points, and behaviors.
• Utilize insights from research to optimize and refine the user experience throughout the product lifecycle (wireframing, prototyping, CJM). 
• Create wireframes, interactive prototypes, and mock-ups to demonstrate design concepts, and gather feedback from stakeholders and end-users.
• Integrate designs based on feedback and emerging design trends. 
• Ideate, create, and design visually appealing, intuitive, and responsive user interfaces for our software across various platforms (web, mobile, tablet, etc.).
• Collaborate with cross-functional teams, including Product Managers and Developers, to gather requirements and translate them into compelling design concepts. 
• Participate in implementation of the UX/UI design strategy and guidelines, ensuring consistency and coherence in design elements and iterations across the software platform. 
• Plan and conduct usability tests and user research to validate design decisions and make data-driven improvements to the user experience.
• Ensure all designs meet accessibility standards and guidelines to provide an inclusive and accessible experience for all users.
• Work closely with the Product Management and Development teams to align designs efforts with product roadmaps and development timelines. 
• Foster a collaborative environment to promote efficient communication and information sharing. 
• Remain up to date with the latest design trends, UX/UI methodologies, and industry best practices.
• Inspire, guide, and support teammates to produce outstanding design outputs that align with business objectives and user requirements. 

Skills & Qualifications: 

• A minimum of 5 years of experience in UX and UI design, preferably in the SaaS space, with a strong portfolio showcasing successful projects emphasizing UX analysis and UX case studies. 
• Bachelor’s degree in Interaction Design, Graphic Design, Human-Computer Interaction, or related field is preferred. 
• Proven experience in conducting comprehensive user research, usability testing, and adeptness in interpreting data to inform and shape design decisions.
• Ability to utilize user research data to build user interfaces using tools like wireframing, prototyping, customer journey maps, and build and test user flows to ensure optimal user experiences.
• Proficiency in Figma and industry-standard design tools such as Sketch, Adobe Creative Suite (Adobe XD, Photoshop, Illustrator, etc.), or equivalent.
• Understanding of web and mobile application development technologies, frameworks, guidelines and limitations.
• Strong attention to detail, ensuring designs are pixel-perfect and aligned with the brand guidelines.
• Excellent communication and presentation skills, with the ability to articulate design concepts and rationales to diverse stakeholders. 
• A creative and innovated mindset with a passion for staying up to date with design trends, emerging technologies, and best practices. 
• Experience mentoring and leading design teams is a plus. 

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.