Utilities Billing Executive

The Role As a billing executive, it is our role to obtain and validate all bills on a monthly basis, and to interrogate the bills to identify supplier errors and savings for our clients. Main Duties & Responsibilities *Obtain bills from supplier portals, emails, over the phone, and other sources. *Validate both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities. *Upload PDF copy bills as required by client. *Raise billing queries with suppliers and see through to resolution. *Investigate and respond to internal and external queries. *Review and update tasks. *Spot inefficiencies with systems and processes and suggest changes or developments. *Attend meetings with clients or suppliers as required. *Prepare missing bill reports and work with suppliers to obtain missing bills, including historic bills. Person Specification First of foremost, we are seeking someone who is driven and proactive, able to identify supplier errors and savings for our clients. **Essential Knowledge Requirements** * Microsoft Outlook * Basic Excel (filtering, sums, using Excel to calculate) * Data entry * Customer service * Numeracy * General admin (email, ability to speak on the phone to suppliers) * Understanding of energy billing **Desirable Knowledge Requirements** *Intermediate Excel, such as pivot tables, lookups, concatenate *Energy consultancy working environment *Advanced excel skills – Power BI **Essential Skills & Abilities** *Proactive and think outside the box *Good presentation skills *Excellent verbal and written communication skills *Excellent listening and reflective skills *Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy *Excellent organizational skills, attention to detail and time management *Problem solving and using initiative to solve any issues *Works well under pressure *Critical thinking *Strategic thinking *Active listening and reflective skills *Curious *Attention to detail *Excellent communication and influencing skills *Build and manage interpersonal relationships at all levels *Flexible *Strong team player *Collaborative *Build meaningful and rewarding relationships *Seek to understand and a good listener *Emotional intelligence **Essential Experience Requirements** *1-3 years’ experience **Essential Education & Qualification Requirements** *A-Levels *GCSE’s **Desirable Education & Qualification Requirements** *Bachelors Degree **Other Characteristics** *Willingness to accept other duties as assigned *Ability to travel and to work overtime as needed *Must be able to work with sensitive and highly confidential information **Personal Qualities** *Personal style that is in line with the ZTP culture, values and behaviours *Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business *Structured problem solving, analysis & methodical mindset *Self-motivated individual with initiative to prioritize workloads and tasks *Commercial awareness *Patient *Creative *Positive attitude to continuously improve *Manage multiple projects at the same time *High degree of independent judgment *Resilience and adaptable to change *Positive attitude ZTP Company Benefits *Competitive Compensation Package *Annual Leave that increases by 1 day for each year of service (Up to 25 days) *Vision Reimbursement *Flu Vaccine Reimbursement *Pension *Family Friendly Policies *Remote Working *Flexible Working Options *We Work Office Membership *1 Hour Lunch break (1pm to 2pm) *Quarterly Team Get Togethers *Wellbeing Committee *Recognition Scheme *Referral Scheme *Cycle to Work Scheme *1 Day Paid for Volunteering to Support Local Community *Home Office Set Up *Travel Expenses Reimbursed by ZTP *Learning & Development Opportunities *Career Pathways & Promotion Opportunities