Analyst

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Join our Internal Business Technology Group as a Business Analyst where you'll leverage data to propel business growth and refine customer experiences. We seek a detail-oriented and strategic thinker who thrives in diving into large datasets to unearth actionable insights. This role involves analyzing and improving business processes, implementing solutions to enhance efficiency, and driving growth. You will collaborate closely with cross-functional teams to deeply understand business needs, analyze trends, and deliver data-driven insights to influence company strategy.

Key Responsibilities:

• Design and execute data experiments for hypothesis testing in collaboration with business stakeholders.
• Engage with teams across legal, finance, sales, operations, and security to optimize data workflows.
• Present data-driven performance trends and analyses to key stakeholders.
• Manage daily business monitoring, including both standard and ad-hoc reports.
• Create advanced Tableau visualizations and analyses using SQL.
• Evaluate broad business metrics to guide strategic decisions and ensure data integrity across platforms like Snowflake and Tableau.
• Identify opportunities from data insights and drive strategic initiatives with cross-functional teams.
• Proficiency in SQL, Tableau.
• Excellent communication skills; ability to detail complex data in an accessible manner.
• Proven track record of delivering impactful data-driven insights.
• Knowledge of version control systems like Git.
• Keen interest in AI and advanced analytics, with a preference for candidates experienced in Python & R.
• Familiar with A/B testing; adept at quantitative analysis and decision-making.
• Independent and adaptable, able to thrive in a dynamic environment and communicate effectively with senior leadership.

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or Business Analytics.
• At least 2 years of experience as a Business Analyst, Product Analyst, or Analytics Engineer, preferably in retail or e-commerce.
• Exceptional interpersonal skills, both in written and verbal communications.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

About Us

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world.

Everyday team members deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com .

The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below.