Customer Support Engineer

Job Description/Responsibilities To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training. Responsibilities will include but are not limited to: * Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support. * Learn about company products and applications, to be able to communicate complex systems and theories to clients and users. * Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability. * Working through a list of prioritised support tickets to provide an efficient and professional service to end users. * Supporting field services, in a ‘hands-on’ role that may require international travel. * Provide the sales team with technical support on company products and applications. Desired Skills and Experience Essential * Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial). * Good background of maths and physics * Problem solving mind-set * Good understanding of scientific and technical English * Computer literate Desirable * Experience in a research environment. * Familiarity with sampling theory and cybernetics (control theory). * Interest in Earth Science interest in geotechnology/Physics with Maths * Knowledge of programming in in a well-known language. * Experience of providing support externally to an international client base. . Demonstrable Character Traits * High level problem solving ability * Logical thinker * Excellent communication skills, both internally and with customers * Proactive, self-motivated and organised. * A strong willingness to learn and develop Personal * Energetic and self-motivated * Able to manage multiple priorities under pressure * Can work both independently or within a team * Persistent * Unbounded enthusiasm * Self-driven Additional Points that count in your favour * Practical hobbies and personal interests will likely reflect a practical nature * Multilingual capability could be beneficial