Service Advisor - HGV

Up to £32,000 + OTE + Overtime

My client is seeking a motivated and experienced HGV Service Advisor to join their team in Hayes. The ideal candidate will have a strong background in the HGV industry and a passion for providing exceptional customer service.

This role offers a rewarding opportunity to contribute to the smooth operation of their service department and ensuring customer satisfaction.

Key Responsibilities:

• Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments.
• Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements.
• Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service.
• Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices.
• Coordinating external services: Managing sublet orders and coordinating specialist work as needed.
• Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services.
• Maintaining accurate records: Updating customer information and creating job cards.
• Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.

Requirements:

• Previous experience in the HGV Industry
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and prioritise tasks effectively.
• Proficiency in DMS Systems, Kerridge, Pinnacle or 1Link

Benefits:

• Salary up to £32,000 DOE + OTE + Overtime
• Opportunity for career advancement within our expanding business.
• Training and development opportunities to enhance your skills and knowledge.
• Friendly and supportive work environment where your contributions are valued.

If you have experience within the HGV Industry and you are seeking a new role as a HGV Service Advisor in the Hayes area, please click to apply with an up to date CV!!

Consultant: Beckie Gardner

Job Number: 930505 / INDCOM

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.