Assistant Front of House Manager

Assistant Front of House Manager, Private Membership club, Central London, up to £ 35,000 + discretionary bonus You will have a passion for providing exceptional service and understand the importance of luxury hospitality within one of the most prestigious London private membership clubs. You will be responsible for the Day-to-Day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House. Responsibilities: - Ensure exceptional hospitality and service standards are consistently upheld. - Execute departmental procedures according to company guidelines. - Cultivate a work environment aligned with company values. - Oversee training and development of team members. Main Responsibilities: - Foster seamless communication within the Front of House team to prioritise excellent service. - Drive employee satisfaction and foster a positive work culture. - Assess business needs and provide staffing solutions to mitigate risks. - Conduct comprehensive departmental inductions and cross-training for new team members. - Perform appraisals and facilitate team skill development. - Ensure compliance with HR policies and procedures. - Maximise room sales and revenue by coordinating with the Reservations Manager. - Implement and review departmental policies and procedures. - Foster effective interdepartmental communication and collaboration. - Address challenges efficiently to maintain smooth operations. - Cultivate positive guest relations and relay feedback for service enhancement. - Maintain knowledge of local area attractions and events. - Support business objectives and attend team meetings. - Assume Night Manager duties when necessary. - Act as Duty Manager and support Front of House operations. - Lead the Front of House team in the absence of the Manager. Self-Management: - Adhere to hotel rules, grooming standards, and attendance policies. - Participate in training and development programs. - Deliver exceptional customer service exceeding expectations. - Build strong relationships with local organisations. - Engage with customers and guests to understand their needs. - Enhance guest experience through valuable recommendations and information. - Comply with health, safety, and security protocols. - Uphold corporate code of conduct and company culture. - Perform additional tasks as directed by the line manager. - Commit to ongoing training and personal development. - Collaborate effectively within a diverse team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age