Event Technology Manager

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.

Location: Newport Beach, CA (In Office Requirement)

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand while embedded within a Solutions account for a major financial services institution. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager. The Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management and other analytics (specializing in Cvent).

Your Contributions

• The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.
• Implementation and project management of event registration websites, app builds and all technological aspects of our events, mainly within Cvent.
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well.
• Innovating on new technology and how integration will flow between systems.
• Database Management: ensure consistency of information and generating lists upon request.
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
• Assist in the development and management of online registration.
• Effectively communicate with internal and external clients over the phone, in person and via email.
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request.
• Coordinate planning and utilization of the mobile app. May assist with build depending on platform.
• Lead contact for attendee management and technology vendors including pre-event and during execution.
• Assist in contacting clients for relevant information.
• Respond to ALL client email within same day (even during work travel).
• Responsible for all registration collateral and equipment management.
• Create and distribute post event client surveys.
• Registration desk flow design and set up.
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Reporting (response rates / new implications) and analytics and surveys.
• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events.
• Potential travel domestically and internationally in support of client events.
• Support other members of the department as needed on ad-hoc projects.
• Responsible for capacity management and flagging when scalable resources are needed.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• 5+ years of related experience including meeting planning and coordination.
• 2+ years of related experience with event and registration technology.
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms (Cvent required).
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms.
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent (Marketo preferred).
• Highly motivated, able to work independently.
• Exhibit strong work ethic, patience, and a winning attitude.
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
• Ability to manage multiple projects simultaneously.
• Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint.
• Strong oral and written communication skills.
• Customer focus and approachable demeanor.
• Independent and critical thinker with keen sense of judgement.
• Quick and strategic problem solver.

ADMINISTRATION & GENERAL

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings.
• Work intelligently and ensure that managers are aware of problems or issues which affect productivity.
• Build excellent relations with team through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad hoc requests as required.

United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.