1st Line Support

Job Title: 1st Line Engineer Location: Cornwall (Onsite) Contract Length: 6 months (Inside IR35) Start Date: ASAP Overview: We are seeking a motivated 1st Line Engineer for out client to provide IT support services on a 6-month contract, working onsite in Cornwall. This is a great opportunity for someone with 1-2 years of experience who is eager to grow and develop their skills in a hands-on environment. Key Responsibilities: Responding to and resolving 1st line IT support tickets from end users across the organisation. Installing, configuring, and supporting the Windows desktop environment (Windows 10). Providing troubleshooting support for hardware (PCs, laptops, printers) and software issues. Assisting with the management of user accounts and access via Active Directory. Supporting Office 365, including email configuration and troubleshooting. Assisting with network connectivity issues, including VPN and Wi-Fi troubleshooting. Logging incidents, service requests, and tracking progress through to resolution. Escalating more complex issues to 2nd and 3rd line teams where necessary.Key Requirements: 1-2 years of experience in a 1st line support role, preferably in an enterprise environment. Strong experience with the Windows stack, including Windows 10 and Active Directory. Basic knowledge of Office 365 administration and support. Familiarity with troubleshooting hardware and peripheral devices (printers, scanners, etc.). Ability to resolve basic network issues (Wi-Fi, VPNs, Ethernet connections). Excellent communication skills and ability to work effectively in a team. Proactive and customer-focused mindset