It Support Engineer

IT Support Specialist - Permanent - Crawley - Hybrid - £40-45k per annum Our client is seeking an IT Support Specialist to join their End User Services team. This permanent role is ideal for someone who enjoys providing a blend of technical and client-facing support. You’ll be responsible for managing client support for Windows PCs and iPhones, handling device lifecycle management, and providing first and second-line technical support. A key focus on PC imaging, iPhone setup, and managing client hardware is critical to this role. You will work in a collaborative team environment and liaise closely with suppliers and clients, ensuring high customer satisfaction. Full training on tools and processes will be provided. This role is based in Crawley, with a hybrid work model (varies week to week depending on tasks) During busy periods, you will be required to be in the office more frequently. Key Responsibilities: * Provide excellent client support to internal users across European offices. * Manage and support PC builds, imaging, and device lifecycle (Windows 10/11) to ensure machines are updated every 6 months. * Support iPhone management – procurement, setup, SIM card installation, and refresh cycles (every 3 years). * Troubleshoot technical issues (PC and iPhone), including first and second-line support (e.g., email syncing, password resets, app issues). * Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk. * Data backup management using Redstor PRO. * Maintain Windows Defender and other anti-malware protection systems. * Manage device security, ensuring compliance with security policies (Windows Defender 365). * Collaborate with team members to maintain accurate records of support activities. Skills & Qualifications: * Full UK driving license (office is not near public transport) * Experience in a client support role (5+ years desirable). * Strong knowledge of Windows OS and Microsoft 365 applications. * Experience with iPhone setup and management. * Familiarity with PC imaging and lifecycle management. * Excellent communication skills (written and verbal), with a customer-focused attitude. * Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous. * Basic networking skills (cable patching, switches, routers). * A proactive, organized, and methodical approach to problem-solving. * Understanding of IT and information security policies. * Strong teamwork and interpersonal skills