Community Manager

No one is more creative and data-driven than this team - they have the best of both worlds!The Marketing Team's main mission is to get our product into the hearts of millions of users around the world.The Growth Team builds innovative ideas to conquer markets, attract, and retain users.The Brand Team strives to create Joko's vision for the long term and builds a connection with all its users.The B2B Marketing Team positions Joko as the top partner to have in our space and aims to build the most desired employer brand possible.Led by Isa, our CMO, they are constantly innovating to take our business to new heights.What You Will DoThe Community Manager is a key player in our team, driving digital engagement around our brand and connecting with our users on Social Media. This role is for someone with a keen grasp of social media nuances, excellent communication skills, and an ability to manage online brand interactions.Key Responsibilities:Community Engagement:* Maintain a consistent brand presence across Social Media (Instagram, TikTok, Facebook, X).* Address comments and questions promptly, ensuring a smooth flow of communication with community members.* Engage with influencers we are working with on Ads to promote meaningful discussions and enhance brand visibility.Content Management:* Source deals and trends for Social Media.* Evaluate content engagement and refine strategies as needed.* Audit and recommend the best tool for the community manager to ensure that no comment is missed and that operations are efficient.Feedback and Insights:* Gather and relay community feedback to appropriate internal teams.* Address recurring community queries by creating informative content or directing to existing resources.* Represent the community in internal discussions, ensuring their perspectives are considered in product development and other areas.Cross-Functional Collaboration:* Coordinate with departments like marketing, product, and care teams for unified community strategies.* Contribute to the creation of community-specific campaigns aligned with broader company goals.* Present community engagement metrics and trends to guide strategy adjustments.In essence, the Community Manager will handle our brand's online interactions, ensuring consistent engagement, fostering user loyalty, and obtaining valuable feedback for continuous improvement.Preferred Experience1+ year of experience in Social Media or community management: Demonstrated experience in managing social media platforms or online communities for at least one year, showcasing expertise in community building and engagement.Languages: Native or bilingual in French and perfect English proficiency.Community engagement strategy: Proven ability to develop and execute effective community engagement strategies, fostering a sense of belonging and active participation among community members.Member relationship building: Strong skills in building and nurturing relationships with community members, facilitating open communication, and addressing concerns or inquiries promptly.Content management: Proficiency in curating and creating engaging content for community platforms, ensuring it aligns with the community's interests and objectives.Moderation and conflict resolution: Experience in moderating community interactions, handling conflicts, and enforcing community guidelines to maintain a positive and respectful environment.Data analysis and insights: Ability to utilize data analytics tools to gather insights on community engagement, member behavior, and sentiment, using data to refine community strategies.Community growth: Track record of successfully growing and expanding online communities through outreach, recruitment, and engagement initiatives.Cross-functional collaboration: Effective collaboration with cross-functional teams, including marketing, customer support, and product development, to align community efforts with overall business goals and customer needs.Recruitment Process15-min call with the Hiring Manager45-min personality interview with two team membersA case study followed by a 45-min debrief / (for Tech) Live tests with team members45-min Founders interviewReference callsYou might also be invited to meet other team members at the office for a coffee or a drink! #J-18808-Ljbffr