Customer Support Engineer

Position Summary The Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Shift timing subject to change, but will generally be 9 am - 5 pm PST (Vancouver). In this role, you will be responsible for: Respond to customer inquiries and issues through Zendesk Investigate, troubleshoot and diagnose technical issues with the product Contribute to Support team projects and initiatives About you Undergraduate degree in a technical or business-related field, or equivalent experience 2+ years of providing hands-on customer-facing technical support Experience in a SaaS and/or Fintech environment preferred Excellent written and verbal communication skills in English. Ability to work in a fast-paced environment, managing multiple priorities with detail and accuracy Strong problem-identification and problem-solving skills Experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce) Experience with payment systems preferred Experience and understanding of APIs is helpful Experience with reading and understanding HTML and other code is helpful Our benefits package includes: Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday Competitive salary and stock options Matching RRSP Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD Maternity, Paternity and Fertility Treatment benefits 15 days of PTO Subsidized lunch on office days Fresh fruit, snacks & drinks in office Dog-friendly office Conveniently located close to transit Phone/internet allowance Regular company-wide social events The anticipated base pay rate for this position is CAD $65,000 - $72,000 per annum. #J-18808-Ljbffr