Skincare Specialist

We are the home of scientifically proven, planet-positive skin health brands, driven by science, innovation, and education. Founded by David and Tracy with a vision to transform the beauty industry, our brands work together to provide a comprehensive skincare solution—Feed, Fortify, Finish. From nourishing the skin from within to enhancing outer beauty, we empower people to look great and feel even better, promoting overall health and confidence at any age. About this Skincare Specialist Role We are seeking an enthusiastic and driven Skincare Specialist to join our wonderful team of dedicated professionals in Harvey Nichols. The successful candidate will demonstrate superb customer service skills and have previous experience working in a comparable high end, luxury environment. You will thrive in a target driven role, enjoy building rapport and relationships with clients and creating bespoke skincare plans on an individual basis. This is a part time role with some evening shifts and weekend work required. We are looking for someone for 3 days (25.5 hours per week). Skincare Specialist - Key Responsibilities * Responsible for running a treatment column, as well as working on counter, maximising occupancy and identifying sales opportunities. * Conducting in-depth skin consultations using the latest skin imaging technology. * Performing Environ facials including electrical facials and TCA peels. * Recommending bespoke skincare packages across all brands for clients post consultation. * Consistently Achieve set KPI’s across all 3 brands, to include: unit sales, occupancy, promotions across all 3 brands, new customer recruitment. * Create and implement on-counter activity, traffic stopping and events to drive incremental retail sales and achieve daily retail targets and KPIs. Skincare Specialist - Desired Skills and Experience • NVQ Level 3 (or equivalent) required • Proven experience in skincare and beauty sales, ideally in a premium retail environment • A passion for beauty and results driven skincare • Positive can-do attitude: we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same • Proactive approach to sales • Love the challenge of meeting and exceeding targets Skincare Specialist - What’s in it for you? • 25 days’ annual leave, rising the longer you stay with us •Three additional holiday days over the festive period •A monthly allowance to spend on our products, plus additional discount •Corporate discounts •Free annual eye test at Vision Express •Cycle to Work scheme •Recommend a friend scheme: we reward you for bringing people into our business •Travel card loan Awards: Global Green Beauty Awards 2024 – Gold: Best Probiotic – Advanced Nutrition Programme Skin Clear Biome & Gold: Editor’s Choice – Advanced Nutrition Programme Skin Clear Biome Natural Health Beauty Awards 2024 – Winner: et al. make up Beauty Shortlist Awards 2024 – Winner: Make-Up Product of the Year – et.al. Complexion Glow Wardrobe Beauty Icon Awards 2024 – Best Toner Winner: Youth EssentiA Vita Peptide Toner Tatler Beauty Awards 2023 - Best Green Packaging Winner: Environ Focus Care Moisture+ HA Hydrating Serum We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation