Store Manager

JOB SUMMARY The Manager plans, administers, monitors, and evaluates the day-to-day operations of the BGCA’s thrift store, Burnside Boutique. Working with a team of volunteers the Manager will: ensure compliance with established policies and procedures; process, display, and price donated items to ensure a reasonable financial return on the sale of store items; assist customers in a polite and friendly manner; prepare store displays that are attractive, neat, and orderly; rotate and re-stock store merchandise to ensure quick turnover; ensure the accountability and security of all store items and funds. Responsible for cash, closeout and accounting integrity. Trains and supervises store volunteers. KEY DUTIES AND RESPONSIBILITIES Handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer. Daily management of the Thrift Store and volunteers. Be confident in the ability to manage a team of 15+ individuals. Provide an atmosphere of dignity and respect for customers, clients, and all volunteers. Maintain loss prevention policies and procedures, minimizing theft and ensuring safety. Daily supervision, orientation and continuous training of store volunteers. Resolve volunteer-related disputes and issues in conjunction with BGCA’s Communications and Development Coordinator. Promote and procure quality donations from businesses and individuals. Ensure that merchandise is flowing to the sales floor quickly while making sure that proper identification of value and marking is being accomplished. Maintain an outstanding level of store cleanliness and presentation. Conduct regular store meetings. Prepare and communicate volunteer work schedules. Communicate regularly and efficiently with the Communications and Development Coordinator. Assess where improvements can be made within the areas of responsibility. Meet all financial goals and other measured expectations of the store, including sales, expenses and other development goals. Ensure proper operation of the point of sale system, and cash handling, including preparation of all daily paperwork. Ensure that all deposits are made in a timely fashion and per policy. Directly supervise the receipt, sorting, valuation and marking of donations for sale. Maintain records accurately. Must be confident with cash handling. Work collaboratively with BGCA’s Office Manager. Communicate, execute, and manage marketing in collaboration with BGCA’s Communications and Development Coordinator. Oversee advertising and community outreach for the store. Display and advertise current store sales and events. Organize seasonal sales and special store events. Utilize social media to promote and sell store merchandise. SKILLS AND KNOWLEDGE Exceptional customer service skills and the talent to build loyalty and community relationships. Must have a strong commitment to both the business and social service mission of the BGCA. Ability to plan, organize and prioritize. Ability to communicate and engage effectively with diverse customers, donors, staff and volunteers in an appropriate, respectful and patient manner is essential. Knowledge of the principles and practices of retail store management and the principles and practices of effective customer relations. Ability to work independently as well as work cooperatively with others. Ability to supervise and effectively delegate work. Ability to analyze and resolve problems. Demonstrated leadership skills. Ability to learn new processes and adapt to changes in technology e.g.: new POS systems. Physical ability to carry out the duties of the position. Computer skills using the Canva graphic design platform that provides tools for creating social media graphics, presentations, promotional merchandise and websites. QUALIFICATIONS Minimum 3 years of recent retail management experience. Experience training and supervising volunteers is required. Experience providing quality customer service is required. Post-secondary education in business/retail is considered an asset. Demonstrated experience building and motivating teams and the ability to improve productivity, engagement, and retention. Experience in building positive and beneficial relationships with vendors, donors, and customers; building long-term connections and networks that assist with store productivity. Computer skills using Microsoft Office Suite including Word, Excel, Access and Outlook and experience with point of sale registers is preferred. Class 5 driver's license or equivalent. HOURS OF WORK & COMPENSATION 30 hours per week, Wednesday to Sunday. $24/hour. BGCA also offers a competitive extended health benefits package and an RRSP match program after 3 months. REPORTS TO Executive Director TO APPLY Please submit a resume with cover letter to: Burnside Gorge Community AssociationEmail: [email protected] address: 471 Cecelia Road, Victoria, BC V8T 4T4 DEADLINE TO APPLY: Open until filled. Interviews will start as applications are received. Job Type: Part-timePay: $24.00 per hourExpected hours: 30 per week Benefits: Casual dress Dental care Extended health care Flexible schedule On-site parking Paid time off RRSP match Store discount Vision care Schedule: Day shift Every Weekend Experience: Retail management: 3 years (preferred) Work Location: In person #J-18808-Ljbffr