Complaints Coordinator

MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis. Key Responsibilities: * Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information. * Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines. * Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation. * Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping. * Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions