Application Specialist

Are you a service-minded problem solver? Do you want to put your customer-centric mindset and communicative skills to use to ensure our customers, and therefore patients, get the most value out of our solutions? We are currently looking for an application specialist with a passion for IT, serving customers in FRANCE.Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. We understand that knowing how to use our products in the best and most effective way is just as important as the product itself. Therefore, we support our customers from beginning to end, and even beyond, to ensure full customer satisfaction.Working as an application specialistOur application specialists are experts when it comes to using the Sectra applications. Their aim is to optimize our customers’ use of our different solutions to their best advantage. This includes responsibilities such as:Deliver web-based and on-site training to ensure they have the skills and tools necessary to optimize the use of our solutions.Analyze customer workflows and suggest improvements to their way-of-working as well as adapt our solutions to each customer's needs.Work closely with our Professional Services, Technical Support, and Sales Departments to provide application knowledge and support.Develop new processes to improve the efficiency of applications work and raise the quality of customer product understanding and satisfaction.Life at SectraAs one of Sectra's newest subsidiaries, we have the energy of a young company while benefiting from the stability of a well-established brand with extensive global experience and a product backed by over 40 years of innovation. The result? A challenging, highly supportive, and fun environment that allows our team to thrive in their work.We would prefer you to be based in the Paris area, but we will make sure you can work remotely with good conditions.Skills & RequirementsAt Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it important that you can understand, break down, and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners, and customers in an effective, clear, and constructive way.To perform well in this role, we want you to have:A Bachelor’s or Master’s degree in engineering, IT or equivalent with a strong academic performance OR have a clinical background, for example, as a radiology nurse or technician.Fluent in French and English both verbally and written.Strong communication and collaboration skills.A strong interest in usability and medical IT.Excellent customer service skills as well as verbal, written, listening, and presenting skills.In addition, we consider it an asset if you also:Have previous experience as an application engineer and/or PACS Administrator.Have experience in the use of PACS and its configuration.Speak more languages than those required above.Have experience with other cultures and countries.Have interests besides work such as music, sports, horseback riding, etc.Other information:The goal is for the right candidate to start as soon as possible. We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.About the companySectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for, and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge if you bring the passion and willingness to learn.Send e-mail +33(0)638226938 #J-18808-Ljbffr