Evaneos | Salesforce admin apprenticeship

Better Trips for travelers. Better Trips for the WorldSince Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home.Thanks to our network of more than 600 local agencies in more than 160 destinations, we’ve helped more than 600,000 travelers plan extraordinary trips worldwide. The adventure doesn’t stop here. We invest a percentage of every trip we sell in our Better Trips Fund and have committed to spend at least 3 million € by 2025 on projects that reduce the negative impacts of travel and drive positive change within our industry. Think: creating new opportunities for woman-owned businesses, guiding small businesses through sustainability training and certification, and much more.Our values are just as important within Evaneos. Our strength is in our diversity made of a multitude of languages, backgrounds, and experiences. We believe in building the best teams by creating an environment where everyone can be authentic, trust each other, and thrive.We hope you’ll join us on our mission!Job DescriptionAt Evaneos, we are passionate about transforming travel by empowering travelers to connect directly with a global network of local agencies. Our technology and data-driven approach are key to helping these agencies succeed, and Salesforce is at the heart of our operations.We are now looking for a Salesforce Admin Apprentice to join our B2B Marketing & Sales Operations team and contribute to managing and optimizing our Salesforce platform.Your Role as a Salesforce Admin ApprenticeYou'll have the opportunity to develop your Salesforce administration skills in a dynamic, international environment; while gaining hands-on experience in configuring, maintaining, and improving the Salesforce platform to support our internal teams and external partners.Working closely with Cristina, our Salesforce Administrator, and the Sales Ops team, you'll contribute to ensuring the smooth functioning of our Salesforce ecosystem:Assist in the configuration and customization of the platform, including managing user accounts, profiles, roles, workflows, and permissions.Help with data management tasks, such as data import/export, deduplication, and clean-up activities to maintain data integrity.Monitor and troubleshoot system issues, ensuring timely resolution of any technical problems affecting users.Learn to set up and optimize automation tools within Salesforce, such as Process Builder, Flows, and Workflows, to enhance productivity.Assist in creating and managing automated workflows and approval processes to streamline business operations.User Support: provide day-to-day support to Salesforce users by troubleshooting issues, answering questions, and helping them utilize Salesforce more effectively.Assist in creating and maintaining custom reports and dashboards to provide real-time insights to the sales, account management, and marketing teams.Work with stakeholders to understand their reporting needs and help customize Salesforce to meet those needs.Work closely with the Sales Operations, B2B Marketing, and Product teams to ensure Salesforce is effectively supporting our business processes.Collaborate on various projects that improve the efficiency and effectiveness of our Salesforce platform, such as system upgrades, new feature implementations, and integration with other tools.Preferred ExperienceYou have:Enrollment in a Bachelor’s or Master’s program in Information Technology, Business, or a related field.A strong interest in Salesforce and its administration. Any previous experience with Salesforce is a plus but not required.A basic understanding of CRM systems and the ability to grasp technical concepts.Excellent problem-solving skills and attention to detail.Strong organizational skills and the ability to prioritize tasks effectively.You're (almost) fluent in both French and English to connect daily with our 15 nationalities.You are:Eager to learn about Salesforce administration and develop technical skills in this area.Organized and detail-oriented, able to manage multiple tasks simultaneously.Comfortable working in a fast-paced, collaborative environment.A team player with good communication skills, ready to support and assist various teams.Our Commitment to Diversity and InclusionWe want to fully embrace diversity and we’re doing our best to create a safe and inclusive environment. We are committed to providing equal employment opportunities regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are.Recruitment ProcessIn French and English:A first HR call with Marion to break the ice, tell her more about you and dive into Evaneos' world.Technical interview with Cristina, our Salesforce Admin to assess your technical skills and understanding of the platform.A culture fit discussion with the rest of the team to see if we can all project ourselves together.Additional InformationContract Type:Apprenticeship (Between 12 and 12 months). #J-18808-Ljbffr