Product Certification Sample Chaser

Job Title: Product Certification Sample Chaser Location: Milton Keynes Contract: Permanent, full-time position Our testing laboratories in Hemel Hempstead and Loughborough play an important role in making sure our client's products pass strict safety standards prior to market access, ensuring the highest confidence to consumers at the point of sale. Your role as a Product Certification Sample Chaser is crucial to the success of our clients as you’ll be supporting their product throughout its testing journey with us. You’ll work closely with our clients and internal colleagues, ensuring that product samples are received and allocated to the appropriate testing laboratories and are tested against industry specific requirements. You will provide an exceptional client experience by proactively liaising with clients to provide updates on their samples which can range from successful pass rates to supporting them with retesting processes if their samples have failed our processes. This is an incredibly fast-paced but exciting role as you’ll have the opportunity to support well-known brands in taking their products to market! Additional responsibilities include: * Liaise with the clients, labs and scheme managers on a regular basis to ensure the clients samples are being managed appropriately and in a timely manner. * Understand the requirements and needs of the client regarding their samples. * Support clients through retesting processes if product samples have failed. * Effectively manage sample due dates and liaise with clients and labs to arrange expected delivery dates. * Ensure regular communication is kept between the sample chaser and the sales team for any new business that comes through. * To ensure that all associated administrative tasks associated within the testing process are processed in a timely and accurate manner. * Takes ownership for problem resolution where expressions of dissatisfaction are highlighted by the client. To be successful in this role, you will possess: * Previous experience within a client focused planning role. * The confidence to speak directly with our clients and internal teams. * First class communication and organisation skills will be crucial to this role. * Excellent time management and problem-solving skills. * The ability to effectively prioritise tasks. * The ability to work effectively under your own initiate and as part of a wider team. Our benefits BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner