Product Communication Executive

About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This is a role for someone who is passionate about improving the way we communicate with our customers to a broad audience, creating engaging, simple and interesting items. You’ll use your subject matter expertise to help produce a range of documentation including user and reference guides, letters, emails and other forms. Because you’re working across a range of different documents and formats, your work will be very varied. You’ll need to manage multiple priorities in a busy and challenging environment. You’ll work collaboratively and learn more about product and marketing as part of your role. You’ll work closely with Marketing Managers and Product Managers, helping bring their ideas to life and aligning them with each over-arching customer journey. * Translate complex technical information into easy-to-understand copy for varied audiences. * You will have a continuous improvement and innovative mindset, challenging the status quo. * Ensure operations staff have accurate and up-to-date content to use when replying to customers across various contact channels. What we’re looking for: * Is skilled at turning technical content into engaging, easy to understand copy for a range of audiences. * Strong attention to detail, analytical and technical mind-set. * Ability to work with and across other business units. What you can expect from us: * Generous pension contributions with an employer contribution of up to 14% * Real living wage * 25 days starting annual leave allowance (rising with service) plus your birthday off * Onsite Parking (in Crawley offices) * Income protection, critical illness cover & death in service insurance * Work from abroad policy for all levels * Employee healthcare * Parental and adoption leave * Learning & development opportunities, paid for professional qualifications and study support * Travel season ticket loans * Subsidised restaurant in our Crawley office * Volunteering days and charity payroll giving * Onsite gym * Ride-to-Work scheme * Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you