Helpdesk Manager

Helpdesk Manager London Up to £50,000 per annum We are seeking a highly organized and motivated Helpdesk Manager to join our clients in London. This is an exciting opportunity for an experienced professional to manage our CAFM (Computer-Aided Facilities Management) system, ensuring smooth scheduling, processes, and work order management across our facilities. Key Responsibilities: * Manage and oversee the day-to-day operation of the CAFM system, ensuring all work orders are correctly scheduled and processed. * Collaborate closely with the helpdesk to ensure the efficient logging, assignment, and completion of work requests. * Ensure onsite teams are effectively driving the completion of work orders and meeting deadlines. * Analyze performance metrics and reporting to improve processes and drive service improvements. * Communicate clearly and effectively with internal teams, contractors, and stakeholders to ensure smooth operations. * Identify and resolve any operational or scheduling issues quickly and efficiently. Key Requirements: * Proven experience in CAFM management, ideally within a facilities or property management environment. * Strong experience with helpdesk operations, scheduling, and process management. * Excellent communication skills, with the ability to liaise effectively with onsite teams, management, and clients. * Ability to drive efficiency, work to deadlines, and manage multiple priorities. * Strong problem-solving skills and a proactive approach to improving processes and systems. If you are an experienced CAFM Manager with a passion for delivering high-quality service, we would love to hear from you. This role offers a competitive salary of up to £50,000 per annum and the opportunity to work within a dynamic and fast-paced environment in London. If this sounds ike something you have been looking for, click APPLY or email your CV over to Alys at HVAC