Overview
As the Estimate Auditor - Physical Damage , you will be responsible for timely and accurate coaching and communicating with repair facilities, MPI’s business partners. You will require a solid understanding of auto body repair, parts, estimating standards, repair facility practices and all related MPI policies and physical damage claim estimating business rules. You will also require excellent judgment and decision making to ensure appropriate repairs are approved and compliant with business rules, while accounting for fiscal responsibility and proper repair. You will work closely with all stakeholders involved in the physical damage claims process.
Responsibilities
- Perform audits of physical damage claim estimates to ensure compliance to MPI estimating standards, business rules and procedures.
- Conduct thorough claim reviews of repair facilities that fall below the Earned Approval Limits (EAL) to control claims costs.
- Review supplements to ensure accuracy of parts and labour requested, and the quality of photos and documentation related to claim details.
- Review OEM repair procedures to assess quality of repair, and accuracy of procedures as completed by the shop. Refer potential claims to Accredited Repair for inspection.
- Modify and correct paid claims according to established Estimating Standards, Compliance Rules, and related MPI policies outlined in the Light Vehicle Accreditation Agreement.
- Create applicable journal notes in CARS or WorkCenter to support review decisions and/or required next steps.
- Identify estimating anomalies and reports to management.
Qualifications
- Journeyperson Certificate (Red Seal) or Certificate of Qualification in Motor Vehicle Body Repairer, Automotive Service Technician, or Truck and Transport Mechanic.
- Seven years bench experience in autobody repair including one year experience in a customer service capacity.
OR
- High school diploma or equivalent.
- Ten years of bench experience in autobody repair including one year experience is in a customer service capacity.
- Platinum status in Estimator or Auto Physical Damage Appraiser role within the I-CAR Gold Class Professionals Designation program, or willingness to complete and maintain designation.
- Physical damage claims auditing experience is an asset.
Employee Benefits
Health benefits
We offer a comprehensive health benefits program that includes:
- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy
Financial security
In an effort to support financial security, we offer:
- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability
Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:
- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account
Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.
Employee recognition
It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.
Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.
Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.