Customer Services Manager

Your new company You'll be joining a growing manufacturing company based in Livingston. Your new role You'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support. Your key tasks will include: Being the first point of contact for incoming and outgoing calls and emails to various stakeholders. Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers. Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office. Be involved in making customer-focused decisions, communicating them across departments. Manage the operation and resources for the sales office. Create stock codes for non-standard products. Greeting visitors and managing the sign in / sign out procedure. Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly. Ensuring software is functioning and working efficiently for the sales team. Maintain office equipment and organise repairs. Develop your health and safety awareness and support best practice and compliance across the department. What you'll need to succeed Experience in a customer service and sales role. Confident in CRM management. Experience in general office administration and systems work. Highly organised and efficient. Experience coaching staff. Strong numeracy and literacy skills. A good communicator with interpersonal communication skills. Ability to control costs and work to budgets. Confident in investigating and resolving customer complaints and queries. What you'll get in return In return for your dedication and hard work, you will receive: Competitive hourly rate. Opportunity to move to a permanent position with additional benefits. Working in a busy and fast-paced environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)