Head of Central & People Operations

Head of Central & People Operations – London – Immediate start

Join a great fitness brand with multiple sites in London and help lead the operational excellence and people strategy across multiple locations!

Key Responsibilities:

Central Operations:

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• Develop and optimize the operating model for clubs, including staffing, processes, and productivity.
• Lead the central operations strategy and collaborate with departments to achieve business goals.
• Manage crisis response, supplier relationships, and procurement.
• Ensure high operational standards, facility management, and club payroll processes.
• Oversee maintenance and compliance, coordinating with engineers and contractors.

People Operations:

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• Lead recruitment, onboarding, and staff development.
• Drive employee engagement and maintain people policies and benefits.
• Implement digital HR systems and monitor key HR metrics.
• Support career growth and build a positive, people-first culture.

What they are Looking For:

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• 7+ years of experience in operations management, ideally in fitness or hospitality.
• Proven leadership with experience managing teams across multiple locations.
• Strong organizational, communication, and problem-solving skills.
• Passion for fostering a health-focused, collaborative community culture.

Ready for a new challenge? Apply now! Contact [email protected] #Leadership #Operations #PeopleFirst #FitnessIndustry