Care Home Relationship Manager - P/T - £16ph - Emsworth

Job Role: Customer Relationship Manager Location: Emsworth Setting: Care Home Hours: 20 hours - Monday to Friday Salary: £16 per hour plus quarterly bonus Do you have a background in care homes? Are you outgoing, friendly, organised, professional and driven? I am currently working with a client who is looking for a part-time Customer Relationship Manager who understands how important it is to build relationships with prospective residents and their families. This role would be ideal for someone who is looking for a great career while also working around school hours, studying etc. Job Purpose: As the Customer Relationship Manager, you will lead all sales and marketing efforts to achieve and maintain occupancy levels, and meet revenue targets in alignment with budget expectations. You will engage potential residents, provide detailed information, conduct tours, and assess pre-admission needs. You will also manage sales inquiries, generate leads, and build relationships with key stakeholders including local authorities, healthcare professionals, and social workers. Your role will be to ensure a seamless transition for new residents while delivering a high level of customer satisfaction and nurturing strong relationships with residents and their families. This is why previous experience within a care home environment is essential to understand the resident experience as well as the role. Key Objectives: Sales and Marketing • Take ownership of self-funded bed sales, ensuring occupancy targets are met and maintained. • Collaborate with the marketing team and agencies to implement key strategies and develop materials, promotional campaigns, and outreach initiatives to attract potential residents. • Lead and coordinate tours for prospective residents and their families, providing detailed information about available services and amenities. • Ensure long-term sustainability by fostering relationships with self-funding residents. • Participate in community outreach and marketing events to promote the home's reputation and services. • Ensure that the resident and family experience is of the highest quality, facilitating smooth move-ins on the agreed dates. • Organise and lead marketing events within the home and promote these via social media platforms. • Maintain a positive online presence by encouraging and promoting Google reviews and other social media engagement. • Oversee the management of brokerage inquiries. • Ensure vacant rooms are consistently clean, well-presented, and ready for viewing. Resident and Family Engagement • Build and nurture strong relationships with residents and their families, serving as the main point of contact for inquiries, concerns, and feedback. • Work closely with families to assess individual resident needs and preferences, collaborating with the care team to create personalized care plans. • Communicate updates, events, and activities through newsletters, social media, and other community channels to keep residents and families informed and engaged. Data Management and Reporting • Ensure all admission paperwork is completed accurately and submitted to the finance team before a resident's admission. • Maintain detailed and accurate records of resident inquiries, admissions, and communications. • Keep the finance team informed of resident movements for inclusion in the weekly bed list. • Distribute Quality Assurance surveys every six months to residents, families, and care professionals. • Manage and update key information sheets and comply with Care Marketing Authority (CMA) guidelines. General • Comply with company policies and procedures. • Attend all mandatory training and ensure yearly updates. • Participate in staff meetings and performance reviews, sharing ideas for improvement. • Adhere to health and safety policies and report any concerns to the Group Home Manager. • Carry out any additional reasonable duties as requested by the Directors or Group Home Manager. • Provide support to colleagues in the performance of their duties. Skills and Experience: • Experience in a care home environment is essential e.g in the following roles: care home administrator/receptionist, care coordinator, meet and greet, events coordinator, customer experience manager, activities coordinator, business development manager etc • Outgoing, friendly and professional • Organised and efficient • Must have strong social media and IT skills • Must have a driving licence and own vehicle • Must have the right to work in the UK - sponsorship is not available This role would be suitable for a care home administrator/receptionist, care coordinator, meet and greet, events coordinator, customer experience manager, activities coordinator, business development manager etc For further information or to apply please contact Toni at Amber Mace on (phone number removed) or email your latest CV including all relevant experience to (url removed)