Member Experience Specialist II

Welcome to Community Financial Credit Union careers! Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. About Us: Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years! Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area as well as Northern Michigan. So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023. Our Culture: At Community Financial, our purpose is to create joy and ignite Michiganders'

impossible dreams . A culture of joy and impossible dreams is a culture of belonging:

belonging is the spark . Guided by our values of

Relentless Care, Hustle & Grind , and

Huzzah! , we create a

Culture of Belonging

where every team member and member feels

valued ,

connected ,

supported

and can be their

authentic selves . About the role: Do you have experience with excellent customer service? Keep reading for additional information! Community Financial Credit Union improves lives and strengthens communities by living our vision to be your truly local financial partner of choice, committed to inclusive and authentic relationships. Ensure that the member and employee experience is personal and simple. Share your passion for our members by delivering personal service by listening, guiding, nurturing and caring. Be a proud ambassador of Community Financial Credit Union including promoting and delivering on the goal of our Member Experience Manifesto to live our values-based banking philosophy by transforming banking to improve lives and strengthen communities. This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferrable skills. A Day in the life of a Member Experience Specialist II can look like: Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to Community Financial Credit Union's balancing standards and proper dual control. Originate and expand member relationships by conducting an in-depth and personalized review of the member's financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals. Stay on top of news about products and initiatives, ready to apply your learning to member interactions. Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty. What you bring to the table: High school diploma or equivalent. Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated proficiency at Community Financial Credit Union in a similar role may also be considered. Proficiency using Microsoft Suite. As a team member at Community Financial Credit Union, you'll enjoy: Medical, dental, and vision plans Four weeks of PTO for all full-time team members Federal Bank Holidays off Flexible work options depending on position A generous 401k match Numerous employee engagement activities Community Resource Groups Time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

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