Temporary IT Support

Job Title: IT / First Line Support
Location: Redditch
Job Type: Temporary / 2-4 weeks
Pay: £12- £13 per hour
 
Responsibilities:

• Assist users with password resets and account recovery.
• Manage new starter account setups, ensuring all necessary access and permissions are configured.
• Offer support and problem solving for Salesforce-related queries and issues.
• Log and manage support tickets using our helpdesk system, ensuring timely resolution and communication with users.
• Maintain accurate documentation of support requests and solutions.
• Escalate complex issues to second-line support or relevant departments as necessary.
• Maintain a high level of customer service, ensuring all support queries are handled efficiently and professionally.

 
 
Requirements:

• Previous experience in a first-line IT support role.
• Experience with Salesforce is a plus.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• A customer-oriented approach with a commitment to providing high-quality support.
• Ability to work effectively within a team environment.

If this role sounds of interest, please click 'APPLY TODAY' or alternatively, send your CV across to [email protected].