Technical Product Specialist

Exciting Opportunity for a Technical Product Specialist! Have great customer support skills and looking to apply these to a role to create a better customer experience? Location: Brackley, with some occasional hybrid working once established. Salary: £30,000 per annum + Performance Bonus Reports To: Business Unit Manager Hours of Work: 40 per week Benefits and Assets: Pension, Life Assurance, Income Protection, EV Company Car Scheme, Discount Scheme, Company Laptop, Performance & Target Related Bonus. About the Technical Product Specialist Role: A key player in a niche sector is currently seeking a diligent Technical Product Specialist to join their team. This role is essential for driving growth and enhancing customer experience within the business. If you're motivated, detail-oriented, and ready to make an impact, we want to hear from you! Technical Product Specialist Responsibilities: Customer Interaction: * Serve as the lead point of contact for all customer accounts, creating a better purchasing experience. * Build and maintain strong, long-lasting customer relationships. * Communicate with customers to understand their needs and requirements, proactively building and nurturing long-term relationships. * Advise customers on forthcoming production developments or new opportunities. Business Growth: * Identify business / sales opportunities and drive new growth from on-board / existing accounts. * Act as the customers' voice within our organisation to ensure their needs are met. Analysis and Record Maintenance: * Complete analysis on customer spends. * Maintain clear and up-to-date records on the CRM system. * Technical Product Specialist Skills and Experience: * Previous experience in compliance and technical product support. * Basic IT, CRM, and MS Office Skills (Excel, Word, and Outlook). Personal Attributes: * Highly motivated with excellent communication, time management, and customer service skills. * Self-disciplined, confident decision-maker, and takes responsibility for their own performance. * Ability to understand technical engineering requirements and communicate these to relevant personnel. * Ability to work under pressure. Supervisory Responsibilities: None directly, but may need to assist other parts of the company where required. Ready to Make a Difference? If you're someone who thrives in a dynamic environment and is looking for a role with significant impact, apply now to join our client's team as a Technical Product Specialist. Your ability to manage and improve customer relationships and drive sales growth will be invaluable to their success