Export Administrator

Sue Ross Recruitment are currently working on a fantastic Export Administrator opportunity on behalf of our client, a successful manufacturing company based North of Sheffield. This is a 12 month contract, working full time Monday to Friday, hyrbird working. This role requires an experience Export Administrator to provide an outstanding Customer Experience by handling customer queries and complaints. Working in a supporting and busy team environment key duties and responsibilities will include; * Dealing with export paperwork and certifications * Dealing with customer queries over the phone, email and online * Providing technical advice to customers * Updating the CRM system with accurate information * Building and maintaining relationships with customers * Providing support to other team members * Dealing with complaints You must be confident at speaking with customers and have the ability to deal with dissatisfied customers whilst always enhancing the customer experience. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment