Company:
The AA
Location: Royal Tunbridge Wells
Closing Date: 08/08/2024
Salary: £22,322 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
*Customer Advisor*
Do you have the following skills, experience and drive to succeed in this role Find out below.
Reference: VCO00438
*This is the job*
Location: For 40% of the week you will be based in our Tunbridge Wells office while the remaining 60% of the week allows you to work from home.
Salary: £22,322 plus up to 10% annual bonus
Contract: Full time – permanent
Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts will be between 08:00 – 20:00
Start date: The start date is the 5th of August 2024 and you'll need to be available for full time paid training lasting 5 weeks, from 5th August 2024 to 6th September 2024. The training will be conducted entirely remotely.
Interview dates: Interviews will be conducted between the 3rd and 17th July, on weekdays and each interview will require approximately one hour of your time. The interviews will take place via MS Teams.
*Do you get a kick out of solving problems?*
*Are you energized by speaking to customers?*
*Well then, we just might make your day!*
You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
We are the engine that keeps Britain moving, apply now to unleash your potential!
*What will I be doing?*
You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be:?
· Using detailed scripts to gather information from the call and apply logic to assess the best course of action?
· Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.?
· Pushing for better by using resources, tools and systems available to offer the best customer service?
· Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.?
· ?Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.??
· Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!?
*We’re looking for someone to become:*
*A problem solver:* you’ll understand incoming information and make logical decisions quickly and efficiently??
*An explorer:* you’ll need be curious and inquisitive; learning new information and applying it quickly?
*A self-starter:* you’ll be proactive taking pride and ownership in your work?
*A smooth operator:* you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively?
Additional information
*Here's what we offer you:*
· The opportunity to join and learn within a team that’s as driven as they are supportive
· 25 days annual leave
· 24/7 GP service
· Physio, Dental and eye test benefits
· Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address
· Employee discount scheme?that gives you access to great discounts on healthcare, shopping, holidays and more
· Discounts on AA products?including car and home insurance
· Access to employee inclusivity awareness networks
· Dedicated?Employee Assistance Programme to support with mental health
· Worksave?pension?scheme with up to?7% employer contribution
Plus, so much more!
Job Types: Full-time, Permanent
Pay: £22,322.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Work from home
Work Location: In person
Reference ID: VCO00438
Do you have the following skills, experience and drive to succeed in this role Find out below.
Reference: VCO00438
*This is the job*
Location: For 40% of the week you will be based in our Tunbridge Wells office while the remaining 60% of the week allows you to work from home.
Salary: £22,322 plus up to 10% annual bonus
Contract: Full time – permanent
Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts will be between 08:00 – 20:00
Start date: The start date is the 5th of August 2024 and you'll need to be available for full time paid training lasting 5 weeks, from 5th August 2024 to 6th September 2024. The training will be conducted entirely remotely.
Interview dates: Interviews will be conducted between the 3rd and 17th July, on weekdays and each interview will require approximately one hour of your time. The interviews will take place via MS Teams.
*Do you get a kick out of solving problems?*
*Are you energized by speaking to customers?*
*Well then, we just might make your day!*
You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
We are the engine that keeps Britain moving, apply now to unleash your potential!
*What will I be doing?*
You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be:?
· Using detailed scripts to gather information from the call and apply logic to assess the best course of action?
· Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.?
· Pushing for better by using resources, tools and systems available to offer the best customer service?
· Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.?
· ?Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.??
· Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!?
*We’re looking for someone to become:*
*A problem solver:* you’ll understand incoming information and make logical decisions quickly and efficiently??
*An explorer:* you’ll need be curious and inquisitive; learning new information and applying it quickly?
*A self-starter:* you’ll be proactive taking pride and ownership in your work?
*A smooth operator:* you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively?
Additional information
*Here's what we offer you:*
· The opportunity to join and learn within a team that’s as driven as they are supportive
· 25 days annual leave
· 24/7 GP service
· Physio, Dental and eye test benefits
· Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address
· Employee discount scheme?that gives you access to great discounts on healthcare, shopping, holidays and more
· Discounts on AA products?including car and home insurance
· Access to employee inclusivity awareness networks
· Dedicated?Employee Assistance Programme to support with mental health
· Worksave?pension?scheme with up to?7% employer contribution
Plus, so much more!
Job Types: Full-time, Permanent
Pay: £22,322.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Work from home
Work Location: In person
Reference ID: VCO00438
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