contact centre agent - customer service

Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAct as spokesperson for an organizationAnswer written and oral inquiriesConduct public opinion and attitude surveysGather, research and prepare communications materialAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and statisticsObtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.Order office supplies and maintain inventoryPerform general office dutiesReceive and log complaintsExplain procedures, risks and benefits to clientsMaintain and manage digital databaseAnswer clients' inquiries and provide informationConsult with clients after sale to provide ongoing supportPersonal suitabilityPunctualityClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationOrganizedTeam playerWork Term: PermanentWork Language: EnglishHours: 40 hours per week