Customer Service Advisor

Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world. At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come. Now let us tell you about the role... You will be joining a dynamic team of individuals, working in a fast-paced environment, you will be responsible for providing the highest standard of service for each of our customers. This position is best suited to somebody who can multi-task. Key Tasks and Responsibilities On the job training- Skip service teams Responsible for taking inbound calls from both commercial and domestic customers. You will have a clear, concise, and professional telephone manner. Ability to engage and build strong rapport with customers. Ability to provide written and verbal quotations for potential orders. Processing online orders including those received by email. Accuracy is paramount and a detailed approach is essential. Occasionally be the initial point of contact for complaints/ dissatisfaction. Confidence to make outbound calls to customers with adjustments or rescheduled work. Work closely with Traffic Planners & Operations Team to ensue service delivery. Ability to work as a team, prioritising by way of work flow All aspects of office administration Candidate requirements A confident and professional telephone manner Excellent communication skills, both verbal and written Enthusiastic and hardworking The ability to work on one’s own initiative. Join us on the journey….. Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre.  As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation.  What’s good today can be better tomorrow. Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.  Take the first step today and join us on the journey