guest service agent

Work Term: PermanentWork Language: EnglishHours: 30 to 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: Will trainWork settingHotel, motel, resortTasksInvestigate complaints and claims Resolve complaints and claims Process group arrivals and departuresProvide general information about points of interest in the areaBalance cash and complete balance sheets, cash reports and related formsFollow emergency and safety proceduresClerical duties (i.e. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsProvide customer serviceWork conditions and physical capabilitiesAttention to detailFast-paced environmentStanding for extended periodsWork under pressurePersonal suitabilityClient focusDependabilityExcellent oral communicationExcellent written communicationFlexibilityOrganizedReliabilityTeam playerResourcefulnessHealth benefitsHealth care planSupport for persons with disabilitiesProvides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugeesProvides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youthsProvides awareness training to employees to create a welcoming work environment for youthSupport for VeteransProvides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous peopleProvides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workersProvides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minoritiesProvides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities