USCM Client Service Manager

Job SummaryJob DescriptionUS Cash Management ACH Operations – Associate DirectorJob Description SummaryThe ACH Operations team at RBC is a cross-functional team responsible for RBC suite of money movement and payments products.  Numerous companies depend on our service for their payment needs. The Operations team is committed to offer support to our clients and to reimagine how payments will evolve to move their money in a convenient and secure manner while remaining compliant with payment regulations.The role requires cross-functional collaboration with Client Oversight, Product, Engineering, and our GTM teams.  Additionally, you will be responsible for providing day-to-day operational support to our clients.What will you do?Assist in creating and maintaining operational procedures and policiesResponsible for ACH Return Monitoring and reportingMonitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests.Daily Reconciliation of Payment ActivityResponsible for reviewing and resolving operational alerts.Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them.What do you need to succeed?6-10 years’ experience in ACH Operations roleUnderstanding of the client experience and journeyChange leader / Self-starterGood communicator (spoken and written) - specifically process modeling, procedures, training etc.Builds trust at all levelsDrives to Action / Hands-on-approachEncourages collaborationEncourages new ways of working on helping solve issuesReceptive to being challenged and think outside the boxComfortable with ambiguityFamiliar with the Nacha rules and regulationsAccredited ACH Professional (AAP) Certification preferredWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to building close relationships with clientsJob SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2024-06-17Application Deadline:2024-07-02Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.???????We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.