information technology (IT) support analyst

Education: College/CEGEPExperience: 5 years or more or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesPerform Web-server backup and recovery operationsProvide customer serviceComputer and technology knowledgeInformation Technology Infrastructure Library (ITIL)JavaOSSecurity softwareProject management softwareWebsite creation and management softwareWeb service designDatabase softwareSoftware developmentC++OracleArea of specializationE-commerceSecurity and safetyCriminal record checkTransportation/travel informationWilling to travelPersonal suitabilityInitiativeOrganizedWork Term: PermanentWork Language: EnglishHours: 37.5 hours per week