Customer Support Specialist (Bilingual: Canadian-French and English)

**Customer Support Specialist (Bilingual: Canadian-French and English)** Preferable Location: Fort Lauderdale | Full Time Were seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understanding of complex point of sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently, enjoys client interaction, and is genuinely eager to learn. We will be expanding into Quebec in late 2022 and are looking for someone work with customers via email, phone and zoom in Canadian-French. This role will serve customers in the US and Canada, so you will be working in both English and French on a daily basis. MarginEdge: A workplace with purpose. felt . You might not be able to put your finger on what part you liked most, but it was magic and you know you will be back. Spoiler - not a single piece of a restaurant experience is an accident and as a team built by former restaurant operators, we know just how freaking hard this is to pull off. At MarginEdge our mission is to serve restaurant operators with the same energy, attention to detail and passion that they bring to their guests. Our culture is deeply rooted in service, partially because thats where so many of our team came from, but also because we believe it is just the right way to run a business. Our software is designed with deep empathy for the complexity of running a restaurant and our mission is to make the magic just a little easier for operators by taking the complex (read: very annoying) back-office tasks off their plate, while empowering them with real-time data. We do this through the development of cutting-edge technology that solves truly (truly) hard problems, data science that can start to answer questions for operators where gut instinct used to be their only tool, and world class service that is an extension of who we are as an organization. Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed, serve 2,500+ restaurants and boast a 93+% client retention rate. We enable restaurants to make magic while knowing we are doing the same for them. * Provide excellent phone and email support, including with our French-speaking Canadian clients * Trouble-shoot client issues and help restaurants solve problems * Customer follow-up with status updates regarding their questions or requests * Develop a strong understanding of our software platform and customer tools * Effectively communicate and work collaboratively with other English-speaking teams inside the company * Localize help materials for our French-speaking Canadian clients * Fluent/Bilingual: French (Canadian) and English * Passionate about customer service * Experience in the hospitality industry * Excellent computer skills, including some familiarity with Excel and Word, proficient typing skills * Strong attention to detail, very organized * Explores new products and technologies * Professional verbal and written communication skills * Enjoys problem-solving and finding innovative and creative solutions to challenges. * Able to juggle multiple tasks at once. * Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge! We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients) you get to work with your manager to call your shot on what works best for you. And surprising exactly no one, we are obsessed with restaurants so most water cooler talk (virtual or IRL) will probably be about the pasta at our new clients spot in the city or the burger we just cant get off our minds from lunch last week. In addition to being so dynamic, we stay grounded in embracing a flat organization with robust opportunities to engage with C-Suite members about any topic you have in mind. Check out our 100% Recommend to a Friend rating from anonymous employee reviews on . Oh, and our recognition in the Washington Post as a to work for in 2021! And most important, what our customers think about our work on and Benefits (Shut the Front Door, They are Amazing) In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (thats you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (thats you again!) but also provide the foundation for a career you love and a life outside of work you love just as much. * Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!) * Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win) * Health Savings Account with employer match (dependent upon your medical plan selection) * Commuter benefits with employer contribution (excluding limos and helos - for now) * Generous Life Insurance Plan * Company-Paid Holidays * 401(k) and matching * Stock Options to buy into everything we are doing to support this industry * 12-week fully Paid Parental Leave Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.