Bilingual Customer Service Representative (Sackville Hybrid)

Paid training will start on August 19, 2024. You must be available to attend the full 10 weeks training. Your Moneris Career - The OpportunityWe all know that it feels good to help someone. Why not make it a career and get paid for it?As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.Location: You will based in our Sackville (New-Brunswick) office in a Hybrid work model. (Currently 2 days in office and 3 days from home).Address: 2 Charlotte St, Sackville, NB E4L 3S8Reporting Relationship: You will report to the Team Lead, Customer ServiceYour Moneris Career - What you'll doProvide contact centre support to merchant clients over the phonePromote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channelsCollect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiriesAchieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)Your Moneris Career - What you bring1+ years of customer service experience preferably in a contact centre environmentExperience with computer functionality, software and hardware (routers/modems/etc.)Bilingual in in English and French (reading, writing, and verbal) is a strong assetWork on different shifts including evenings, weekends and holidaysNice-to-have...Prior experience with retail or restaurant systems is an asset (point of sale, software).Your Moneris Career - What you getComprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)RRSP matching & defined contribution pension planLearning & development programs and resources including unlimited free access to Coursera and an Educational Assistance ProgramHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter