Online Customer Support Specialist

Medsurge Healthcare is seeking a highly motivated Online Customer Support Specialist to join our dynamic team. As an Online Customer Support Specialist, you will be responsible for providing exceptional customer service to our online clients. This role is crucial in ensuring customer satisfaction and maintaining our reputation for excellence in the Hospital & Health Care industry.Responsibilities:Respond to customer inquiries via email, chat, and social media platformsAssist customers with product information, order status, and general inquiriesTroubleshoot and resolve customer issues in a timely and professional mannerEscalate complex issues to the appropriate team members for resolutionMaintain accurate records of customer interactions and transactionsProvide feedback to the Customer Support Manager on customer trends and issuesQualifications:Bachelor's degree in Business, Communications, or related field1-2 years of experience in customer service or online support roleExcellent communication skills, both written and verbalStrong problem-solving abilities and attention to detailAbility to work independently and as part of a teamProficiency in Microsoft Office and CRM softwareIf you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to join the Medsurge Healthcare team as an Online Customer Support Specialist.