Manager, Customer Service

Job Number: R-1005929
Location: Saskatoon, Saskatchewan
Closing Date: 02/27/2024
Worker Type: Term (Fixed Term)
Language(s) Required: English
Term Duration (in months): 18

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$89,369 – $120,911

Leadership skills rewarded:
Take a lead role in a district’s customer service team, with a focus on the relationship management process. You’ll coach and mentor lending support staff on administrative operations, computer systems and reporting.

What you’ll do:

• Lead a high-performing customer service team, managing performance and development
• Maintain the district budget and manage daily operations: facilities management, meetings, and event planning
• Work with district leadership team to develop and execute business plan and marketing strategies
• Manage workload priorities, identify employee development requirements, set goals and evaluate performance
• Ensure compliance on audits, arrears and other reports

What we’re looking for:

• A decision-maker who confidently manages and implements change
• A leader who builds relationships
• A multi-tasker with an aptitude for budgets and managing reports
• Ability to adapt quickly to changes in a fast-paced environment

What you’ll need:

• A bachelor’s degree in administration or business and at least four years of related experience (or equivalent combination of education and experience)
• A proven track record in agricultural or commercial financial services
• An understanding of accounting and legal documentation
• Strong leadership and organizational skills