Account Manager

Customer Service Executive / Account Manager - Packaging & Labels Location: Leicestershire Salary: DOE Company: One of Europe's leading print and packaging manufacturer. Role: The successful candidate must have the ability to maintain and develop strong relationships with key accounts to deliver an excellent customer experience. You will be responsible for day-to-day administration duties within the Customer Service Team, including managing customer orders from start to finish. You will be a team player, working closely with internal departments to ensure a seamless process is achieved. * Processing customer orders, and managing to completion * Liaising with Planning, Operational and Despatch teams regarding customer orders * Respond to pricing, stock and delivery enquiries * Monitor account performance and associated improvement projects * Managing customer projects through the business * Serves as a day-to-day contact * Participate in meetings with existing clients and internal teams * Ensure high quality standards in all client deliverables * Coordinate client-specific projects throughout the lifecycle * Creating job briefs and booking in jobs * Dealing with client queries and complaints whilst project managing ongoing projects * Keeping customer records up to date Requirements: * Packaging / Print / Labels industry experience * Proven account / project management within an agency / packaging manufacturers * Technical knowledge or printing processes – print and packaging * Ability to use MIS systems * Ability to input data and process orders * Team collaboration skills * Excellent organisational and time management skills * Excellent communication skills - both verbal and written * You are organised and calm under pressure * Progression opportunities for the right candidate! Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; customer service / client services / branding / packaging / print / design / creative / graphics / CSR / customer service representative / admin / administrator / administrative / labels / Project Manager / Account Executive / Account Manager / Technical / Order processor