Scheduler

Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Scheduler to join this highly successful and forward-thinking organisation. We are looking for a Scheduler who wants to work in a diverse role where no two days are the same. As the Scheduler, you will provide the delivery of both planned and reactive FM maintenance services. The Scheduler, will be responsible for: * To schedule all reactive, remedial and planned works to appropriate resource, paying attention to location, expertise and response targets. * To accurately record all job related information on the appropriate IT systems. * To ensure that the engineer days are optimised to drive maximum productivity from the team. * Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate. * Monitor engineer travel and activity and respond to issues as required. * Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information. * Ensure all jobs are completed within the required response times and costs. * Deal with communications in a professional and prompt manner. * Ensure non productive time is accounted for on system. * Escalate issues with specific jobs, clients or engineers promptly. * Follow Group and company policies and procedures, at all times. * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. * Use all work equipment and personal PPE properly and in accordance with training received. * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system To be successful for this Scheduler role you must have: * Have experience working within a service delivery or contact centre. * Possess strong IT skills. * Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. * Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers. * Work effectively under pressure within a busy and diverse environment. * Show a creative approach to analysing and solving problems using technology and reported information. * Adhere to process and compliance requirements * Work well as part of a team. * Experience in a similar role is beneficial but not necessary If you feel you have the necessary skills set and experience to perform this Scheduler role, and you are interested in an opportunity offering unparalleled career development, please apply now