Wellbeing Counsellor

Job Title: Wellbeing Counsellor Location: Manchester (Office-Based or Hybrid) Reporting to: Counselling Manager The Opportunity: This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You’ll work for a highly regarded, service-led company named one of the Sunday Times’ Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing. The Role: As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches. Day-to-Day Responsibilities: * Deliver telephone counselling and assess service users' needs * Conduct clinical risk assessments and refer users to the appropriate services * Provide support to clients dealing with distress or crisis * Participate in training on trauma, suicide intervention, safeguarding, and more * Manage structured caseloads, including solution-focused video counselling * Ensure compliance with service level agreements for all communications What You Bring: * Diploma Level 4 in Counselling (min. 150 counselling hours) * 12 months post-qualification experience * Registered BACP membership (or equivalent) * Experience with safeguarding and suicide intervention * Strong communication skills and ability to manage multiple tasks Benefits: * 25 days' holiday (increases with service) plus bank holidays * Day off on your birthday * Private medical insurance after 5 years * Cash plan, pension plan, life insurance, and more * Support with revalidation, CPD, and funding for training * Fab Fridays with social sessions, free food and drinks * Paid BACP membership after probation Why Join? This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential