Company:
Greater Nevada Credit Union
Location: Reno
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To do this, we practice C.A.R.E. with our Values:
We Care Genuinely.
We build relationships because we know that we are Greater Together.
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.
If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!
About The Position:
Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.
What You'll Be Doing
Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Qualifications
1 year customer service experience required
Previous call center experience preferred
Previous Financial Institution experience preferred
Bilingual is a plus
Skills & Competencies
Enjoy working with the public over the phone and through video chat
Effective verbal communication skills
Effective relationship building skills
Effective time management skills
Problem resolution skills and experience
Optimizes work processes
Drives engagement
Self-development
Action oriented
Decision quality
Physical Demands
While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
You may occasionally be required to lift and/or move up to 20 pounds.
Location and Travel Requirements
Greater Nevada Credit Union’s Reno Operations Center
9790 Gateway DriveReno, NV 89521United StatesLocated in an idyllic small community in beautiful Northern Nevada
Compensation & Benefits
$35,500.00 - $49,000.00 per year
Compensation is dependent on experience
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Greater Nevada is an Equal Opportunity Employer
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To do this, we practice C.A.R.E. with our Values:
We Care Genuinely.
We build relationships because we know that we are Greater Together.
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.
If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!
About The Position:
Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.
What You'll Be Doing
Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Qualifications
1 year customer service experience required
Previous call center experience preferred
Previous Financial Institution experience preferred
Bilingual is a plus
Skills & Competencies
Enjoy working with the public over the phone and through video chat
Effective verbal communication skills
Effective relationship building skills
Effective time management skills
Problem resolution skills and experience
Optimizes work processes
Drives engagement
Self-development
Action oriented
Decision quality
Physical Demands
While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
You may occasionally be required to lift and/or move up to 20 pounds.
Location and Travel Requirements
Greater Nevada Credit Union’s Reno Operations Center
9790 Gateway DriveReno, NV 89521United StatesLocated in an idyllic small community in beautiful Northern Nevada
Compensation & Benefits
$35,500.00 - $49,000.00 per year
Compensation is dependent on experience
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Greater Nevada is an Equal Opportunity Employer
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Greater Nevada Credit Union