Company:
Harvey Nash
Location: Durham
Closing Date: 22/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Are you looking to support the IT infrastructure of a UK leading charity organisation?
This is an exciting opportunity for an IT professional with experience providing 1st line support to a company's infrastructure. The opportunity will be the front line, responding to incoming issues, as well as being involved in a range of exciting projects. You will be joining a team of 5, reporting in to the IT Service Desk Manager.
This role is perfect for a IT professional who is able to support with a varied range of IT issues, be proactive in handling tasks and be able to demonstrate attention to detail when troubleshooting.
Key Responsibilities:
First line response to daily IT issues
Managing and triaging tickets within the SLAs
Demonstrate quality customer service
Troubleshoot IT issues or request with a high level of detail
Use Active Directory for account creationBenefits:
Generous annual leave
Annual leave purchasing scheme
Blue light card discount
And many more…This is an exciting opportunity that offers a competitive salary of up to £24,500. This role offers remote working with the requirement to travel on occasion
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