Assistant Service Manager

Unleash your skills here.You’ve earned yourself the opportunity. This is your chance to seize it.Here at MeadowBrook, we pride ourselves in our ability to find the best talent and create a culture that encourages and embraces your growth.Your position here at MeadowBrook has been set up to ensure that advancement and growth occurs – paving the way for success.In return, here’s what you get:Competitive base salarySafe workplace environment with excellent safety records.Steady, 40-hour work week, through business cycle ups and downs.Generous benefits package; including employer paid medical, extended health, dental, and group life insurance plans, and deferred profit-sharing plan.A little bit about us:MeadowBrook is a fully integrated multi-trade contractor and one-stop source for all building electrical, mechanical and construction needs. If you accept a career with MeadowBrook, you accept a future, a family, and to be continuously supported in your efforts to improve.Our company is committed to nurturing a positive, professional and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process.Have you got what it takes?We are looking for an experienced Assistant Service Manager to support in leading and directing activities, operations, planning, development and growth of the Service Department. This role involves overseeing the service team, coordinating operations, and implementing strategies to optimize service efficiency and quality.· Ensure all service personnel understand both company and department objective while providing guidance, direction and follow-up on performance to ensure that goals are met.· Coordinate and monitor service activities to ensure timely and effective delivery of services to customers· Cultivate positive and long-lasting relationships with customers to understand their needs and expectations· Collaborate cross-functionally with the aim of improving service offerings and customer journey· Support Service Department with tasks including generating maintenance contracts, invoicing work orders, resolving billing errors, and creating safety training· Optimize service processes and workflows to ensure maximum efficiency and productivity· Implement best practices and standard operating procedures for service delivery and issue resolution· Provide ongoing training and development opportunities to service staff to enhance their skills and knowledge· Prepare and present regular reports on service team performance, key performance indications (KPIs) and customer feedback to the service team· Identify trends, areas for improvement and opportunities for growth based on data analysis· Create flow charts to map out end-to-end department workHere are the skills you bring to the team:· A Bachelor's degree or 3-5 years of related experience and/or training; or equivalent combination of education experience· Exposure in the HVAC, Electrical, Plumbing or Construction Industry· Excellent communication and interpersonal skills to effectively interact with customers and stakeholders· Proficiency with Microsoft Office productivity tools (Excel, Word, Outlook)· Extensive experience motivating, leading and supervising a team of professional staff and to contribute to the work of the management team.· Must be detail oriented.· Must possess excellent organizational and time management skills.· Ability to work well independently and as part of a team.· Energetic, self-motivated, and results-oriented