Trainee Vehicle Damage Assessor

Our client is seeking an Trainee Vehicle Damage Assessor to work in their Body Shop. You will lead customers through the process of getting their vehicle repaired after an accident and you will act as the liaison between the customer, insurance company and parts vendors to ensure the repair process goes smoothly and is completed correctly. The role will involve inspection of vehicles for damages and evaluating using visual inspection, mechanical testing devices, road tests and information provided by the customer. You will evaluate necessity and cost of repairs, collect insurance estimates after reviewing damage, meet with customers to discuss damages, repair process and timeline and costs, create accurate estimates that detail repair and labour costs and place work orders detailing part replacements and repairs and enter into work management system. You will maintain communication with customers and be available to answer questions throughout the repair process as well as keep record of repair details and complete necessary paperwork. You will effectively manage multiple repairs simultaneously, implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard, complete final paperwork and payment with customer and provide exceptional customer service at all times and create ongoing relationships with customers. Communication and interpersonal skills are essential and you will have the ability to multi task as well have excellent time management skills. This is a trainee role and you will ideally have 1 years experience of working within a body shop environment and a love of cars. You will also be computer literate. Monday - Friday only. 50 hour week, starting at 7.30am £Negotiable depending on experience Walton on Thames Area