Customer Support Administrator

A client of ours in the Chelmsford area are recruiting a Customer Support Administrator to join their team. This is a full-time position working Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm (37.5 hours). Paying £25,000 - £27,000 per annum depending on experience. Key Duties include but are not limited to: Dealing with all inbound tickets, responding within agreed timescales Processing all Customer RMA (Return Merchandise Authorisation) requests Processing all VRA (Vendor Return Authorisation) requests with Manufacturers/Suppliers Forward customer requests to the correct departments Ensuring all inboxes are maintained Build customer and supplier relationships Escalating any potential issues to manager/ relative department for guidance Negotiating returns with suppliers/manufacturers Managing customer service inbox and ticketing systems Processing Customer details on various customer portals Processing customer orders as required Skills and Experience required to be considered for this Customer Support Administrator position: Good interpersonal skills and the ability to form good working relationships with people. Experience in using an internal ERP system to process tickets desirable Excellent communication skills Experience within a call centre and customer service role essential Ability to take initiative and to work under pressure with minimal supervision. Willingness to learn Strong attention to detail Great Benefits to working for this company include: Company bonus Free on-site parking 23 days holiday + bank holidays Birthday off Regular company social events Agile working Employee assistance programmes Cycle to work scheme If you feel like you meet the above criteria & would like to be considered for this Customer Support Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs