Go

The Service Delivery Officer is a newly created role within the Global Building and Facility Management department. The Service Delivery Officer (SDO) is a newly created position within GO Facilities. His role is to support financial and operational efficiency of the building portfolio. It includes 28 sites across 13 countries, with four sites directly managed by facility managers in France, Portugal, Morocco, and Malaysia. In other countries, the offices are leased from other AXA entities within the respective countries. As a Service Delivery Officer, you will coordinate activities related to the building portfolio globally. Your role includes supporting financial processes, assisting with contract administration, and ensuring accurate reporting of both financial and non-financial data. Prepare and provide regular and ad-hoc financial reports for senior management and finance teams. - Act as an AXA GO point of contact for AXA hosting entities, liaising with local AXA GO representatives (General Manager, HRBP) to ensure decisions are aligned with local perspectives. - Track renewal dates on Opco-hosted sites so decisions can be made on the appropriate course of action, in partnership with the Global Facility Manager. - Assist in monitoring the performance of SLAs in line with global policies and standards from AXA Group, Procurement, and Security. Raise issues proactively when SLAs are at risk and suggest corrective actions. - Perform administrative tasks for Opco-hosted sites, including purchase order submission, invoice verification, and contract renewals. - Liaise with AXA hosting entities to ensure accurate and comprehensive financial projections. - Contribute to the development of business cases and propose process improvements or space optimization solutions when planning future office transformations or relocations. Help organize training sessions or workshops to enhance facility management practices for teams in France, Portugal, Morocco, and Malaysia. Non-financial data monitoring - Support the monitoring and analysis of building occupancy data to help optimize space utilization and operational efficiency across all sites. - Assist with compiling and reporting environmental data related to facility operations, ensuring alignment with corporate sustainability goals. - Proficiency in financial reporting tools and data analysis. - Fluent in English and French; Proficiency in Excel, PowerPoint, and Word; knowledge of facility management software is a plus. Embark on a Vibrant Career Path as a Service Delivery Officer!