Customer Service Advisor

About Us Our client is and an independent call centre located in Blackwood, dedicated to providing exceptional customer service for a variety of clients across. Their team is passionate about delivering excellent service, and due to growth they are looking for a motivated individuals to join them as a Customer Service Advisor. Role Overview As a Customer Service Advisor, you will be the first point of contact for both inbound and outbound calls. You will handle customer inquiries, resolve issues, and provide support with a friendly and professional approach. This role requires strong communication skills, a keen attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Answering inbound calls and responding to customer queries in a timely and courteous manner. * Making outbound calls to follow up on customer requests, provide information, or resolve issues. * Accurately logging customer interactions and updating customer records. * Maintaining a high level of product knowledge to assist customers effectively. * Working closely with team members to ensure seamless service delivery. * Achieving personal targets to contribute to the overall success of the business. Requirements * Previous experience in a customer service or call centre role is preferred. * Excellent verbal communication skills. * Strong problem-solving abilities and a proactive attitude. * Ability to work independently as well as part of a team. * Basic computer skills and familiarity with CRM systems. * Excellent telephone manner. * A positive and empathetic attitude towards customers. What We Offer * Competitive hourly rate of £11.44. * Regular Monday to Friday working hours, allowing for a great work-life balance. * A supportive and friendly working environment. * Opportunities for professional development and career