Customer Support Engineer

Variablegrid is a leading innovator in energy management solutions for electric vehicle charging. We are empowering people to be active participants in the energy revolution, paving the way for a more sustainable and equitable future. Our patented technology leverages intelligent IoT control, AI-driven power management, and smart grid connectivity to transform building infrastructures into smart energy hubs without costly electrical service upgrades.This role is an opportunity for a technologist with a passion for Customer Success to work in a fast-growing, fast-paced tech start-up.Responsibilities:Respond to customer support queries through phone, ticketing systems, and remote sessions to resolve issues collaborativelyRemotely monitor customer installations and AWS platform to ensure correct operationTroubleshoot issues remotely, collaborating with team members to implement effective fixesDevelop and maintain system and procedural documentationRequirements:Outstanding customer service skillsExcellent written and oral communication skillsExcellent troubleshooting skills (hardware and software)Strong experience with Linux operating systems (Debian an asset)Experience with SQL database systems (MySQL an asset)Experience with Cloud Computing (AWS an asset)Experience with support ticketing systemsKnowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)Knowledge of computer hardware componentsProficiency with Microsoft Office in a Windows environmentWhy Join Us?Be part of an innovative company at the forefront of the EV charging industry to enable the EV revolutionWork in a dynamic, fast-paced start-up environmentPlay a key role in ensuring customer satisfaction and operational excellenceJob Types: Full-time, PermanentPay: $65,000.00-$75,000.00 per yearAdditional pay:Bonus payRetention bonusBenefits:Casual dressFlexible schedulePaid time offStock optionsWork from homeFlexible language requirement:French not requiredSchedule:Monday to FridayWeekends as neededEducation:Bachelor's Degree (required)Experience:Linux OS: 2 years (required)Customer Support: 3 years (required)Work Location: RemoteApplication deadline: 2024-09-30Expected start date: 2024-11-01